Service and satisfaction

November 27, 2023.Reading time 7 minutes.

Generally, customer service should be about answering customers’ questions on products and services. Providing advice and guidance. Finding solutions and/or resolving complaints to problems. In a quick, easy and empathetic manner via face-to-face interactions at brick-and-mortar stores and/or online through emails, WhatsApp, live chats, and telephones. My recent encounters with two companies made me question […]

Returns

November 13, 2023.Reading time 6 minutes.

I’m an average online buyer. I only buy when I want a particular something that is reasonably priced or cheaper online. Promotions don’t entice me. Not because I’m averse to a good deal. I just find the process rather arduous – specific dates/times. And, there’s nothing I want, at whatever reduced price, that badly. Anyways, […]

News detox

November 6, 2023.Reading time 6 minutes.

I like to stay current with current news. For me, reading, listening and watching the latest happenings inside and outside the country, is par for the course. I also write about topics that interest me. Monday to Friday, I listen to the ‘Morning Run’ on the BFM radio station. I like the business news coverage. Corporate […]

Letting go

October 23, 2023.Reading time 6 minutes.

I had tea with a school mate recently. I was looking forward to meeting up with her. Catch-up on our personal lives as I haven’t seen her since before March 2021. Discuss and debate the socio-economic and political situation of the country with a like-minded person. Do something fun and relaxing like have tea and […]

Prolongation

October 16, 2023.Reading time 6 minutes.

People are living longer nowadays. Thanks to a host of factors like advancements in modern medicine and cutting-edge treatments. Also, better health policies, improved hygiene, smarter lifestyle choices, and a constantly growing population. ‘In 2020, the number of people aged 60 years and older outnumbered children younger than 5 years… By 2050, the world’s population […]

Still waiting

September 18, 2023.Reading time 6 minutes.

Each time I have had to wait in the waiting room/area with my mum, my husband and on my own to see a medical specialist or general practitioner, the one pressing, perplexing thought/question is – there must be a better way or system to treat patients. People in need of medical attention – urgent or […]

Running late

September 11, 2023.Reading time 6 minutes.

When I make an appointment, I am early or on time. Never late. I fret if I am going to be late. To avoid giving myself stress, I leave early even though I know I might be the first to arrive. Better early than late, I say. I don’t want the other person/s whom I […]

Overrated

August 14, 2023.Reading time 6 minutes.

These days, I’m busy the first Monday of each month. I need to clean two altars, mine and my mum’s, give her a hair wash and bath, cook an oatmeal lunch, and get my blog ready for publication. In addition to other domestic stuff. Once done, I feel like I’ve had a productive or full […]

Current affairs

July 31, 2023.Reading time 7 minutes.

My husband and I spend a fair bit of time talking about stuff happening inside and outside of Malaysia. Invariably we settle on recurring topics. Most of which impact us. Some solvable with genuine will and concerted effort. Some leave us befuddled. Interest rates interest us. Mainly to gauge if our deposits are earning decent […]

Wonderings

July 17, 2023.Reading time 6 minutes.

I have a few wonderings that have been nagging me for a while. Who, what, which people and authorities are responsible and can implement change. I hope the answers are out there. My husband and I frequent Kuala Lumpur’s numerous sprawling and well-tended parks. They are particularly busy at the weekends. Picnic spots are occupied. […]