Fair premium

December 16, 2024.Reading time 6 minutes.

After the three strikes, I decided to invest a bit more time and attention to my medical insurance policy. My new policy, as expected, is wordy. And, this time with annexures. Yes, annexures. Like an annex, an additional or supplementary document. With more words to read and digest. I made sense of most of it. […]

Climbing medical premiums

December 9, 2024.Reading time 6 minutes.

I didn’t pay enough attention to my medical insurance policy. I wrongly assumed that my already high premium would not and could not increase much more than it already has. It did. Apparently, it can and very possibly will. Again. And, maybe again. It all depends. I know insurance premiums are not fixed. They increase, […]

Still in England

October 21, 2024.Reading time 6 minutes.

I didn’t know what a trolleybus was. A tram yes, but not a trolleybus. The Trolleybus Weekend was brother-in-law number 3’s suggestion, an avid steam engine enthusiast. A good suggestion, it was. More so as it was conveniently held in Carlton Corville, a town south of Great Yarmouth – the seaside resort where my mum-in-law, […]

Generations

September 16, 2024.Reading time 6 minutes.

Last week I wrote about my mum and the Silent Generation. I wasn’t sure if my mum fitted the definition of that generation but the characteristics, generalised as they were, seemed to have generally fitted her. I’m still unsure because generational studies were mainly done in the United States. That said, as I am the […]

Bad chocolate

April 29, 2024.Reading time 6 minutes.

I’m not a chocolate snob or connoisseur. My chocolates don’t have to come from the finest hand-picked cocoa beans from somewhere along the equator. They don’t have to be single origin, bean-to-bar or artisanal. Hmm… I only just learnt these terms. I’m more of a chocolate monster. I chomp at all things chocolate. I’m happy […]

Connecting safely

January 8, 2024.Reading time 6 minutes.

I read. I listen. I follow instructions. I think I’m fairly cautious but am I safe? I access the internet. Just like the over 5.3 billion internet users. Or the 65% of the world’s population with internet access. The number is expected to reach 6.54 billion by 2025[1]. I own a smartphone. There are approximately 6.84 billion smartphones in the […]

Service and satisfaction

November 27, 2023.Reading time 7 minutes.

Generally, customer service should be about answering customers’ questions on products and services. Providing advice and guidance. Finding solutions and/or resolving complaints to problems. In a quick, easy and empathetic manner via face-to-face interactions at brick-and-mortar stores and/or online through emails, WhatsApp, live chats, and telephones. My recent encounters with two companies made me question […]

Revolving door

October 30, 2023.Reading time 6 minutes.

The onion man made me think of the revolving door of people, shops and trends my husband and I have encountered/experienced in the 15 years we’ve lived in our condominium in Kuala Lumpur. We have remainers. Owner-occupiers like us and many of our neighbours. We are mostly lift or lobby buddies. The usual meeting place […]

Prolongation

October 16, 2023.Reading time 6 minutes.

People are living longer nowadays. Thanks to a host of factors like advancements in modern medicine and cutting-edge treatments. Also, better health policies, improved hygiene, smarter lifestyle choices, and a constantly growing population. ‘In 2020, the number of people aged 60 years and older outnumbered children younger than 5 years… By 2050, the world’s population […]

Still waiting

September 18, 2023.Reading time 6 minutes.

Each time I have had to wait in the waiting room/area with my mum, my husband and on my own to see a medical specialist or general practitioner, the one pressing, perplexing thought/question is – there must be a better way or system to treat patients. People in need of medical attention – urgent or […]