Service and satisfaction

November 27, 2023.Reading time 7 minutes.

Generally, customer service should be about answering customers’ questions on products and services. Providing advice and guidance. Finding solutions and/or resolving complaints to problems. In a quick, easy and empathetic manner via face-to-face interactions at brick-and-mortar stores and/or online through emails, WhatsApp, live chats, and telephones. My recent encounters with two companies made me question […]

Revolving door

October 30, 2023.Reading time 6 minutes.

The onion man made me think of the revolving door of people, shops and trends my husband and I have encountered/experienced in the 15 years we’ve lived in our condominium in Kuala Lumpur. We have remainers. Owner-occupiers like us and many of our neighbours. We are mostly lift or lobby buddies. The usual meeting place […]

Prolongation

October 16, 2023.Reading time 6 minutes.

People are living longer nowadays. Thanks to a host of factors like advancements in modern medicine and cutting-edge treatments. Also, better health policies, improved hygiene, smarter lifestyle choices, and a constantly growing population. ‘In 2020, the number of people aged 60 years and older outnumbered children younger than 5 years… By 2050, the world’s population […]

Still waiting

September 18, 2023.Reading time 6 minutes.

Each time I have had to wait in the waiting room/area with my mum, my husband and on my own to see a medical specialist or general practitioner, the one pressing, perplexing thought/question is – there must be a better way or system to treat patients. People in need of medical attention – urgent or […]

Also overrated

August 21, 2023.Reading time 6 minutes.

I used to buy into overrated, and sometimes pointless, waste of money things. Younger and gullible, I believed/half-believed the hype and marketing. Still gullible but a little less so now. I accept that people place different importance on different things in life. No judgement. Me, I will no longer book with Airbnb and operators of […]

Overrated

August 14, 2023.Reading time 6 minutes.

These days, I’m busy the first Monday of each month. I need to clean two altars, mine and my mum’s, give her a hair wash and bath, cook an oatmeal lunch, and get my blog ready for publication. In addition to other domestic stuff. Once done, I feel like I’ve had a productive or full […]

Rekindled memories

July 24, 2023.Reading time 6 minutes.

It was a look back couple of weeks for me. The previous Tuesday afternoon, I met up with a school friend. From the class of SNC’78. Whilst my husband, mum-in-law sat. The Friday before, I caught up with three of my university mates. All of whom I had not seen since the Covid pandemic. The […]

Wonderings

July 17, 2023.Reading time 6 minutes.

I have a few wonderings that have been nagging me for a while. Who, what, which people and authorities are responsible and can implement change. I hope the answers are out there. My husband and I frequent Kuala Lumpur’s numerous sprawling and well-tended parks. They are particularly busy at the weekends. Picnic spots are occupied. […]

The plan

April 3, 2023.Reading time 6 minutes.

I made a plan. To eat more. To sleep more. To care less. Eat more. I thought that’s what I’ve been doing all these years. Eating more or at least eating enough for my wants/needs. Not according to my husband. He has always maintained I eat too little. And, what I eat does not constitute […]

Making a call

March 27, 2023.Reading time 6 minutes.

My mum had a scheduled home visit with her palliative doctor on Tuesday. It’s always only Dr Rose. This time there was Dr Carmen, who recently joined Beacon Hospital. And, nurse Ruth. She was present to do my mum’s blood test. A once every three-month arrangement. Dr Rose’s home visit routine starts with questions about […]