Service and satisfaction

November 27, 2023.Reading time 7 minutes.

Generally, customer service should be about answering customers’ questions on products and services. Providing advice and guidance. Finding solutions and/or resolving complaints to problems. In a quick, easy and empathetic manner via face-to-face interactions at brick-and-mortar stores and/or online through emails, WhatsApp, live chats, and telephones. My recent encounters with two companies made me question […]

Deepavali 2023

November 20, 2023.Reading time 6 minutes.

Deepavali came and went last Sunday. It was the most low key in recent years. Even my mum, who looks forward to and gets excited to this one festival in a whole series of Indian celebrations each year, was reticent. This despite the presence of sister number 3, the family’s in-house chef, who returned home […]

Letting go

October 23, 2023.Reading time 6 minutes.

I had tea with a school mate recently. I was looking forward to meeting up with her. Catch-up on our personal lives as I haven’t seen her since before March 2021. Discuss and debate the socio-economic and political situation of the country with a like-minded person. Do something fun and relaxing like have tea and […]

Prolongation

October 16, 2023.Reading time 6 minutes.

People are living longer nowadays. Thanks to a host of factors like advancements in modern medicine and cutting-edge treatments. Also, better health policies, improved hygiene, smarter lifestyle choices, and a constantly growing population. ‘In 2020, the number of people aged 60 years and older outnumbered children younger than 5 years… By 2050, the world’s population […]

Brother number 1

October 2, 2023.Reading time 6 minutes.

I spent some time with bother number 1 at his condominium a few weeks ago. He’s been suffering from rib-shattering coughs for quite a while. Diagnosed with 4th stage lung cancer last November, he was on a chemotherapy and/or immunotherapy trial program until recently with Beacon Hospital. According to his doctor, brother number 1 was showing […]

Still waiting

September 18, 2023.Reading time 6 minutes.

Each time I have had to wait in the waiting room/area with my mum, my husband and on my own to see a medical specialist or general practitioner, the one pressing, perplexing thought/question is – there must be a better way or system to treat patients. People in need of medical attention – urgent or […]

Also overrated

August 21, 2023.Reading time 6 minutes.

I used to buy into overrated, and sometimes pointless, waste of money things. Younger and gullible, I believed/half-believed the hype and marketing. Still gullible but a little less so now. I accept that people place different importance on different things in life. No judgement. Me, I will no longer book with Airbnb and operators of […]

Overrated

August 14, 2023.Reading time 6 minutes.

These days, I’m busy the first Monday of each month. I need to clean two altars, mine and my mum’s, give her a hair wash and bath, cook an oatmeal lunch, and get my blog ready for publication. In addition to other domestic stuff. Once done, I feel like I’ve had a productive or full […]

Sheer entertainment

August 7, 2023.Reading time 6 minutes.

Thank you, Tom Cruise. For 2 hours 43 minutes of sheer entertainment. Mission: Impossible – Dead Reckoning Part 1 (M:I – 7) was exciting and fast paced from the get-go. My husband and I expected an action-packed movie. We got action-packed, and a lot more. Yes, we chose to accept the mission. The mission to […]

Current affairs

July 31, 2023.Reading time 7 minutes.

My husband and I spend a fair bit of time talking about stuff happening inside and outside of Malaysia. Invariably we settle on recurring topics. Most of which impact us. Some solvable with genuine will and concerted effort. Some leave us befuddled. Interest rates interest us. Mainly to gauge if our deposits are earning decent […]