Mask police

July 27, 2020.Reading time 6 minutes.

I don’t want to be a mask police. I don’t want to police people or business. That said, in one week, I had to question the Standard Operating Procedures (SOP) at two well established restaurants. Staff with no masks or masks worn under the chin. I was disappointment. I expected better. One, situated along Jalan […]

Online delivery

April 6, 2020.Reading time 6 minutes.

I am hunkering down like most Malaysians. Staying at home. Washing my hands. Social distancing. I am also trying to help flatten the curve by minimising physical shopping and physical contact at supermarkets. Since the Movement Control Order (MCO) on March 18, I have been to the supermarket thrice. The pre-shop planning and post-shop sanitizing […]

Two moans

January 20, 2020.Reading time 6 minutes.

I have two moans. One local and one not. At first, I didn’t and couldn’t be bothered to waste my time and effort to write a letter of complaint. What was the point? I’d either not get a response or something not worth reading. I got the latter. A standard email thanking me for my […]

Birthday money

May 13, 2019.Reading time 6 minutes.

Samsung, cracked, old and broken but still working

I have some birthday money left that is literally burning a hole in my pants. Every year I am given money for my birthday and every year I vow to get myself one big item or a few small things to remind me of my birthday. And, every year, I fail in my quest. The […]

People make all the difference

February 18, 2019.Reading time 7 minutes.

My mum is prepared to travel 30 odd kilometres or km (one way) from KL city centre to see her cardiologist in Shah Alam, the state capital of Selangor. There are four credible hospitals including a heart specialist centre within a five km radius of where we reside. I, on the other hand, sit through […]

Customer Disservice

November 12, 2018.Reading time 5 minutes.

I lament at how companies focus so much energy and money in attracting new customers and not half the fervour in retaining, and dare I say, pleasing those they already have. Promotions and goodies are lavished on the latest conquests while loyalty is taken for granted. Banks, telecommunications companies, magazine publishers and satellite TV service […]