Service and satisfaction

November 27, 2023.Reading time 7 minutes.

Generally, customer service should be about answering customers’ questions on products and services. Providing advice and guidance. Finding solutions and/or resolving complaints to problems. In a quick, easy and empathetic manner via face-to-face interactions at brick-and-mortar stores and/or online through emails, WhatsApp, live chats, and telephones. My recent encounters with two companies made me question […]

Deepavali 2023

November 20, 2023.Reading time 6 minutes.

Deepavali came and went last Sunday. It was the most low key in recent years. Even my mum, who looks forward to and gets excited to this one festival in a whole series of Indian celebrations each year, was reticent. This despite the presence of sister number 3, the family’s in-house chef, who returned home […]

Revolving door

October 30, 2023.Reading time 6 minutes.

The onion man made me think of the revolving door of people, shops and trends my husband and I have encountered/experienced in the 15 years we’ve lived in our condominium in Kuala Lumpur. We have remainers. Owner-occupiers like us and many of our neighbours. We are mostly lift or lobby buddies. The usual meeting place […]

Letting go

October 23, 2023.Reading time 6 minutes.

I had tea with a school mate recently. I was looking forward to meeting up with her. Catch-up on our personal lives as I haven’t seen her since before March 2021. Discuss and debate the socio-economic and political situation of the country with a like-minded person. Do something fun and relaxing like have tea and […]

Prolongation

October 16, 2023.Reading time 6 minutes.

People are living longer nowadays. Thanks to a host of factors like advancements in modern medicine and cutting-edge treatments. Also, better health policies, improved hygiene, smarter lifestyle choices, and a constantly growing population. ‘In 2020, the number of people aged 60 years and older outnumbered children younger than 5 years… By 2050, the world’s population […]

Photographs

October 9, 2023.Reading time 6 minutes.

Niece number 3 snapped several photos with her pink, an ala-Barbie polaroid camera, at my mum’s recent 90th birthday party. She took one of my mum and me. An instant, hardcopy photograph that captured a special moment on a special day. A fitting keepsake. And, a party favour of sorts. See, touch, immediately own. I […]

Brother number 1

October 2, 2023.Reading time 6 minutes.

I spent some time with bother number 1 at his condominium a few weeks ago. He’s been suffering from rib-shattering coughs for quite a while. Diagnosed with 4th stage lung cancer last November, he was on a chemotherapy and/or immunotherapy trial program until recently with Beacon Hospital. According to his doctor, brother number 1 was showing […]

A milestone birthday

September 25, 2023.Reading time 6 minutes.

My mum turns 90 on Wednesday. She is the only 90-year old I know, up close and personal. None of my immediate family members got this far. My dad and my maternal grandmother left at 62. My paternal grandfather exited at 72 while my father-in-law passed on at 82, a distant contender. Kudos to my […]

Still waiting

September 18, 2023.Reading time 6 minutes.

Each time I have had to wait in the waiting room/area with my mum, my husband and on my own to see a medical specialist or general practitioner, the one pressing, perplexing thought/question is – there must be a better way or system to treat patients. People in need of medical attention – urgent or […]

Running late

September 11, 2023.Reading time 6 minutes.

When I make an appointment, I am early or on time. Never late. I fret if I am going to be late. To avoid giving myself stress, I leave early even though I know I might be the first to arrive. Better early than late, I say. I don’t want the other person/s whom I […]