Service and satisfaction

November 27, 2023.Reading time 7 minutes.

Generally, customer service should be about answering customers’ questions on products and services. Providing advice and guidance. Finding solutions and/or resolving complaints to problems. In a quick, easy and empathetic manner via face-to-face interactions at brick-and-mortar stores and/or online through emails, WhatsApp, live chats, and telephones. My recent encounters with two companies made me question […]

News detox

November 6, 2023.Reading time 6 minutes.

I like to stay current with current news. For me, reading, listening and watching the latest happenings inside and outside the country, is par for the course. I also write about topics that interest me. Monday to Friday, I listen to the ‘Morning Run’ on the BFM radio station. I like the business news coverage. Corporate […]

Revolving door

October 30, 2023.Reading time 6 minutes.

The onion man made me think of the revolving door of people, shops and trends my husband and I have encountered/experienced in the 15 years we’ve lived in our condominium in Kuala Lumpur. We have remainers. Owner-occupiers like us and many of our neighbours. We are mostly lift or lobby buddies. The usual meeting place […]

Running late

September 11, 2023.Reading time 6 minutes.

When I make an appointment, I am early or on time. Never late. I fret if I am going to be late. To avoid giving myself stress, I leave early even though I know I might be the first to arrive. Better early than late, I say. I don’t want the other person/s whom I […]

Keep walking

May 22, 2023.Reading time 6 minutes.

I like walking. More than jogging, cycling, scootering, and driving. Jogging or running, I like but am unable to do these days. I can’t complete even a short 50- or 100-meter distance without feeling heavy footed, and uncoordinated. This is me who used to compete in the 100-meter and 110-meter hurdles at school and district […]

Birds make me happy

May 15, 2023.Reading time 6 minutes.

I like animals. More so, birds. I don’t usually make the effort to look out for or identify birds. But, if one flew in front of me or near me, it would make me smile and be happy. My husband and I have never been overly observant or curious. Of surroundings, people or animals. […]

Mobile pain

May 8, 2023.Reading time 6 minutes.

My mobile phone died on me last week. I woke up to a blank screen. The alarm didn’t go off. I checked the power lead. Tapped the screen to make it come alive. Tried to re-boot the phone. Nothing worked. The phone had literally fallen apart. The back casing was off. The glue holding it […]

Evil driver

April 17, 2023.Reading time 6 minutes.

I cannot forget that profile. Youngish, probably in his early twenties. An almost innocent face. Innocent, he was not. Why, I asked? Too many times. What did I do to him? I played back the route that I had taken in my head. No accidents. No stalled vehicles. Nothing unusual. The early morning traffic was […]

Making a call

March 27, 2023.Reading time 6 minutes.

My mum had a scheduled home visit with her palliative doctor on Tuesday. It’s always only Dr Rose. This time there was Dr Carmen, who recently joined Beacon Hospital. And, nurse Ruth. She was present to do my mum’s blood test. A once every three-month arrangement. Dr Rose’s home visit routine starts with questions about […]

No smoking

March 20, 2023.Reading time 6 minutes.

Big moan. Smoking in eateries. Blatant and more prevalent now. Which made me wonder if the smoking ban has been relaxed or rescinded. I checked. It’s still very much in effect. In fact, Malaysia enforced a no-smoking ruling at all eateries and restaurants nationwide on Jan 1, 2019[1]. Not just eateries. The ban covered/covers a total […]